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Sr. Associate CRM Operations Jobs Remote job - COVID Remote
United States
3 years of experience
Bachelor education
40 hours per week
1001-5000 employees
Unlimited holidays
Dental Insurance
Medical Insurance
Vision Insurance
Pension Plan
Paid maternity/paternity leave
Development budget
Salesforce Marketing Cloud
Google Analytics
MS Excel
MS Office

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Sr. Associate, Operations (CRM) will be responsible for the execution of all CRM marketing and retention campaigns. This role will serve as a key partner to the CRM Marketing Strategy team and will own in-platform campaign design and execution, while generating and surfacing cross-campaign/cross-channel insights, driving toward personalization and retention. This role requires prior experience in campaign management/deployment and segmentation, building In-platform customer journeys and triggered programs, managing data hygiene in ESPs and Customer Engagement Platforms (e.g. Salesforce Marketing Cloud, Braze, etc) for Email and Push (SMS and In-app messaging would be added bonuses).

The Impact You Will Make

  • Execute email / push / SMS/ in-app messaging for recurring, triggered and dynamic content-driven campaigns.
  • Set up email, SMS, push, and in-app messaging and cross-channel campaigns in Braze including QA, scheduling and deploying.
  • Map dynamic fields to the HTML code.
  • Provide feedback on, test, and troubleshoot all retention campaigns.
  • Assist with creation of email templates for reuse within our ESP.
  • Daily monitoring of retention programs.
  • Weekly reporting for all CRM channel engagement metrics (email, SMS, push, in-app messaging).
  • Serve as CRM and Campaign Set-up subject matter expert, and demonstrate the ability to apply CRM platform capabilities (i.e. Braze, Movable Ink) to help bring to life life CRM strategy and personalized diner experiences.

What You Bring To The Table

  • 3-6 years of work experience in email and push notifications
  • Bachelor’s degree required
  • Hands-on executional experience with ESPs and/or Consumer Engagement Platforms (i.e. Braze, Responsys, Iterable, ExactTarget, Adobe Campaign)
  • Knowledge and understanding of CRM Strategy and channel best practices (email, sms, push, in-app messaging)
  • Self-starter - Proactively identify opportunities and lead solutions day-to-day, take pride in delivering a valuable consumer experience
  • HTML knowledge and Technical capabilities to QA/troubleshoot and collaborate to ensure successful and valuable data integrations across data science, engineering, product, and marketing teams
  • Attention to detail
  • Ability to anticipate and understand technical dependencies
  • Strong interpersonal skills
  • Excellent communications, organization, teamwork and follow-up skills
  • Curious Mind - always asking “why” and “why not?”
  • Ability to manage multiple projects and stakeholder asks

Got these? Even better:

  • Experience with Braze
  • Experience with SMS
  • CSS skills
  • SQL skills
  • Comfortable working in Tableau and Google Analytics

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

111 W Washington St
IL 60602
United States