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Remote Email Marketing Specialist Jobs Remote job - USA
Elephant Insurance
United States
1 years of experience
Bachelor education
40 hours per week
501-1000 employees
Salesforce Marketing Cloud
Adobe Creative Suite
MS Office

Elephant Insurance’s Persistency and Operations Department is looking for a creative individual who can create compelling customer focused communications, especially in Email and SMS channels.

This is an exciting opportunity for an exceptional candidate to drive both large-scale communication campaigns that have a direct impact on customer retention and design and implement a series of small-scale tests to solve practical business problems.

The ideal candidate needs to be an expert communicator and collaborator that is willing to learn the basics of the insurance industry and apply them within communications content.

This role will report directly to Elephant’s Communications Manager as part of the Customer Retention and Success Team (CReST) which sits in the larger Persistency and Operations (POPs) umbrella.

Along with a resume, please include design/copywriting samples or a link to your portfolio.

Responsibilities Include

  • Write, edit, and develop compelling content to be used in customer communications (such as email, SMS, automated voicemail scripts).
  • Maintain content and audit communications in Salesforce Marketing Cloud to ensure all published content is accurate, up to date, and functioning properly.
  • Build personalized and dynamic customer emails using Salesforce Marketing Cloud and HTML/CSS.
  • Work with analysts within the department to provide reporting on email and SMS campaign/test performance and propose actionable recommendations for improvements.
  • Work with other departments and stakeholders to coordinate the execution of customer communication projects.
  • Other duties as assigned.


This role within the Persistency and Operations department is suitable for someone with a long-term perspective to building a career within Elephant and Admiral. We are looking for a dynamic individual whose competencies and experience will ideally include:

  • 1 to 2 years of experience in Communications, Marketing, Public Relations, or related field.
  • 1 to 2 years of experience with Email Marketing / Marketing Automation Systems (Salesforce Marketing Cloud preferred).
  • Proficient in HTML and CSS.
  • Proficient in Adobe Creative Suite.
  • Proficient in Microsoft Office.
  • Strong written and verbal communication skills.
  • Knowledge of CAN-SPAM, CTIA, TCPA and email/SMS regulations.
  • Strong attention to detail.
  • Strong organizational, teamwork, and communication skills.
  • Expert ability to manage multiple projects, workstreams, and responsibilities at the same time.

Elephant Insurance
9950 Mayland Dr
VA 23233
United States