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Email and Contact Experience Specialist Jobs Remote job - USA
Red Hat
United States
3 years of experience
Bachelor education
40 hours per week
Computer Software
10,001+ employees
Salesforce Marketing Cloud
MS Excel
Taxi For Email
Taxi for Email

The Red Hat Digital Strategy and Activation team is looking for a passionate Email and Contact Experience Specialist to join us. In this role, you will support our global email marketing initiatives. You will work closely with our contact experience lead on email governance and segmentation efforts. You’ll need to be able to understand how to strategically target relevant audiences based on firmographic and demographic criteria, aligning the overall marketing program to the buyer's journey. As an Email and Contact Experience Specialist, you’ll also need to be able to manage multiple projects in various phases and balance strategic thinking with tactical implementation. Successful applicants must reside in a state where Red Hat is registered to do business.

What you will do

  • Support global segmentation efforts
  • Understand the different audiences Red Hat Marketing targets within our end-to-end funnel marketing efforts
  • Process intake and fulfill segmentation requests from our global marketers
  • Continue to optimize our segmentation request process
  • Be responsible for documentation and enablement of our global segmentation request process
  • Support email governance efforts
  • Perform ongoing monitoring of Red Hat’s email governance efforts
  • Assist with taxi for email master template updates and enablement
  • Meet with Email Contact and Governance Taskforce regularly
  • Partner with the Marketing Operations and Technology and regional teams to ensure that ideal email and contact governance expectations are met
  • Assist with the digital life cycle and architecture documentation and enablement
  • Help review and assess segmentation requests, including questions like what is the ask, why, what business objective does it align to, who is the target, is this a global campaign, are customers included, and what does success look like
  • Own and create project documentation to keep team aligned on projects and priorities
  • Coordinate and communicate with team members and external stakeholders to ensure that documentation is consistent across teams

What you will bring

  • Bachelor’s degree or higher in marketing, business, or a related field
  • 3+ years of B2B marketing experience
  • Understanding of the impact of digital programs 
  • Demonstrated commitment to making an immediate impact through being positive and proactive
  • Excellent presentation and collaboration skills; ability to guide solutions, gain credibility, and build rapport within a high-performance team environment
  • Passion for connecting people, process, and technology; willingness to take initiative

The following are considered a plus:

  • Experience in IT or technology marketing
  • Inbound marketing, demand generation, or marketing operations background
  • Basic knowledge of Salesforce.com (SFDC) and marketing automation platforms

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.



  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 


Red Hat
100 E. Davie St
NC 27601
United States