Customer Marketing Manager

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

About the Role   

Customers and their success are at the heart of everything we do at OneTrust. As the Customer Marketing Manager, you will support and execute programs that celebrate our customers, amplify their success, and drive deeper engagement, retention, and advocacy. Reporting to the Director of Customer Marketing, you will collaborate closely with cross-functional teams including customer success, product, sales, and demand generation to bring customer-centric initiatives to life. This is a great opportunity for a hands-on marketer who is passionate about telling customer stories, driving value, and growing a best-in-class advocacy engine.  

Your Mission   

• Support the execution of OneTrust’s customer marketing programs across advocacy, storytelling, and community initiatives  
• Identify and engage happy customers to participate in marketing activities (e.g., case studies, testimonials, speaking opportunities, peer reviews)  
• Help maintain a consistent pipeline of customer stories and references for use across marketing, sales, and product teams  
• Coordinate customer participation on review sites like G2 and Gartner Peer Insights, helping to keep OneTrust’s presence strong and visible  
• Assist in the planning and execution of customer programs including user groups, virtual events, and advisory boards  
• Partner with customer success and account teams to identify advocates and opportunities for deeper engagement  
• Support the customer reference program, ensuring timely responses to reference requests and maintaining updated records  
• Track and report on customer marketing KPIs, helping to demonstrate program impact on retention, pipeline, and brand awareness  
• Bring creativity and attention to detail to all aspects of customer engagement, delivering high-quality work that reflects our brand  

You Are   

• 5 - 7 years of experience in B2B SaaS marketing, within customer marketing or customer advocacy programs  
• Passionate about amplifying customer voices and delivering value through storytelling and engagement  
• Exceptionally organized and able to manage multiple projects and deadlines  
• A strong communicator—written and verbal—with an eye for detail and a knack for relationship-building  
• Comfortable working cross-functionally and collaborating with various teams and stakeholders  
• Familiar with tools such as Salesforce, advocacy platforms, and review platforms (G2, TrustRadius)  
• Data-driven and results-oriented, with a desire to continuously learn and improve  
• Excited to contribute to a growing team and make an immediate impact 

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.